Microsoft Office is better than Google Docs in almost every way.
The Office interface is fresher – it looks and feels better. Office has way more features, and the native apps are way more sophisticated on Windows, Mac, iOS, and even Android. Heck, even the Office web apps look better than Google Docs. Again, it’s just better.
EXCEPT for one thing …
I remember my friend Rory riffing on the stupidest question in all of software: Do you want to save? Rory would practically yell at his screen, “Of course I want to save! You’re a computer – just save the damn thing and then make me work to delete it if I need to!”
That was two decades ago, and Office apps like Word, Excel, and PowerPoint still ask me if I want to save the damn file. Google Docs does not. I know it’s difficult to change features that are entrenched with users, but c’mon, Microsoft!
This particularly becomes an issue when you move between devices. I have a few spreadsheets that I use on my computer and on my phone. This is maddening with Excel, because I have to remember to save and exit the file on one device (even on my phone!) if I want to use it on the other.
For that one simple reason, I’ve mostly switched to Google Docs, an app I like less in every other way.
That’s a humbling reminder to me … what one feature in Moraware could cause our customers to bolt? What one feature in your product could cause your customers to leave?